Brand Engage Pro uses cookies for sign-in and basic platform features. See our Cookie Policy and Privacy Policy.
This Policy was last updated on October 18, 2026.
Brand Engage Pro is operated by Fan Engage Pro LLC, a Colorado limited liability company ("we", "us"). At Brand Engage Pro, we respect your privacy and are committed to protecting it through compliance with this privacy policy ("Policy"). Please read the following privacy policy to understand how we will treat your information we may collect from you or that you may provide on brandengagepro.com (including www.brandengagepro.com), any subsequent URL which may replace them, and all officially associated websites, URLs, mobile applications, installable web apps and micro sites owned or controlled by Brand Engage Pro (together, the "Website") and any related products or services ("Services"), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we collect: (a) on this Website; (b) in e-mail, text, push notification and other electronic messages between you and this Website; or (c) through forms you download from this Website, which provide dedicated non-browser-based interaction between you and Brand Engage Pro.
This Policy does not apply to information collected by (a) us offline or through any other means, including on any third party website or (b) any third party, including any participating brand acting on its own behalf outside the Website, or any application or content that may link to or be accessible from or on our Website.
This Policy also details your choices regarding the use of your Personal Information (identified below) and how you can access and update it.
This Policy is a legally binding agreement between you ("User", "you" or "your") and Brand Engage Pro ("BEP," "we," "us," or "our"). Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Website is hosted and operated in the United States. We may collect some 'personally identifiable information' as covered by the laws of other states. Regardless of your location, any information you provide, including any Personal Information, will be transferred to and processed by a computer server located within the United States.
We may collect several types of information from and about users of our Website, including your name, email address, telephone number, city, and other similar information that can be used to identify you ("Personal Information"). Specifically, when you use our Website, we may collect the following:
We collect Personal Information when you fill out and submit an online form providing us Personal Information, such as your first and last name, email address, telephone number, city, and, for brand applicants, business contact details and other personally identifying information. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. We collect, process, and use your personal data for specific purposes if you have given your consent to the collection, processing and use of specific personal data for such purposes. You may withdraw your consent any time.
We may collect your Personal Information if processing is necessary for the purposes of our legitimate interests, except where such interest is overridden by your interest; or:
Users may visit public pages of our Website anonymously. We will collect Personal Information from Users only if they voluntarily submit such information to us. Users can always refuse to supply Personal Information, except that it may prevent them from engaging in Website related activities. The California Consumer Privacy Act (CCPA) applies to Brand Engage Pro as a for-profit business. Where it applies, our privacy practices follow CCPA's requirements for transparency and security.
See Your California Privacy Rights below.
As you navigate through and interact with our Website, we may use cookies, local storage, or web beacons (collectively, "Automatic Data Collection Technologies") to collect certain information about your equipment, browsing actions, and patterns. The information we collect automatically may include Personal Information or we may associate it with Personal Information we collect in other ways.
Automatic Data Collection Technologies collect non-personal identification information. This is information that does not by itself identify a specific individual. This information may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Automatic Data Collection Technologies help us to operate and improve our Website and to deliver a better and more personalized service, including by enabling us to: (a) keep you signed in; (b) store information about your preferences, allowing us to customize our Website according to your individual interests; (c) credit referrals; (d) protect the Website against abuse; and (e) recognize you when you return to our Website.
The technologies we may use for this automatic data collection may include:
We do not currently use advertising cookies or third-party analytics trackers on the Website. Some content on the Website, such as images, videos, or links posted by brands or members, may come from third parties. We do not control those third parties' tracking technologies or how they may be used.
BEP processes your Personal Information to provide and improve our Services, manage accounts, operate brand communities and loyalty programs, fulfill requests and rewards, and accept and process brand applications. We process this information based on consent, contractual necessity, or legitimate interests.
We use information that we collect about you or that you provide to us, including any Personal Information:
We use automated tools, including artificial intelligence services provided by our service providers, to help operate the Website. These tools may process community content and related account information to moderate posts, comments, and images; power search; generate captions, image descriptions, and draft content; run our optional onboarding assistant; suggest audiences for brand offers; and flag possible fraud or rewards abuse for review. Our AI service providers process this information on our behalf to provide these features.
If you make a purchase on the Website, such as a paid membership, you may be required to provide payment details, which will be processed through a third-party payment processor. BEP does not store sensitive payment information directly. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are: Stripe
If you give us your mobile number and opt in, we and the brands you join may send you text messages about drops, events, offers, and rewards, along with account and confirmation messages. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive marketing text messages is not a condition of any purchase. We do not sell or share your mobile number or text-messaging opt-in data with third parties for their own marketing purposes. Text messages are delivered through our messaging provider, Twilio.
If you allow push notifications in your browser or on your device, we may send you notifications about activity in your communities. You can turn push notifications off at any time in your browser or device settings or in your notification preferences on the Website.
You may edit certain Personal Information through your account settings on the Website, choose whether your public member profile is visible in your privacy settings, and manage your notification preferences. To request a copy of your data or deletion of your account, contact us (please see the "Contact Us" section below). We may retain data as necessary to meet our legal obligations.
Posts, comments, photos, videos, and other content you share in a brand community, along with your handle, profile photo, points, tier, and badges, may be visible to other members and to the brand. If you turn on your public member profile, certain profile information is visible to anyone with the link. We never display your email address or phone number on your public profile. Please think carefully before sharing personal information in community content.
BEP will not share or disclose your Personal Information to third parties without your consent, except:
Participating brands. When you join a brand's community, authorized staff of that brand can see information about your membership, such as your name, handle, city, points, tier, activity in that community, reward redemptions (including delivery details you provide), and, if you have opted in, the contact details needed to send you messages. Brands use this information to run their community and loyalty program.
Service providers. We use service providers to operate the Website, including for hosting and databases (Vercel, Supabase), payments (Stripe), email (Mailchimp Transactional (Mandrill)), text messages (Twilio), bot protection (Cloudflare Turnstile), push notification delivery (your browser's push service), and artificial intelligence features (Anthropic, OpenAI). These providers process Personal Information on our behalf.
Affiliates. We may share limited activity information, such as a member identifier, the brand involved, points earned, check-ins, referrals, and reward redemptions, with our affiliated platforms to operate shared loyalty and engagement features across the Jonas Group family of services.
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
BEP will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
The security of Personal Information is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.
Users may exercise data rights under applicable law by contacting BEP directly (please see the "Contact Us" section below). We may require verification to process these requests to protect your privacy and security.
We may, from time to time, send you an e-mail if you have requested us to do so. You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Website may not work properly in your case.
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us (please see the "Contact Us" section below).
Residents of certain states, including California, Colorado, Connecticut, Utah, and Virginia (the "States") may have additional rights. Where we collect Personal Information from residents of the States we comply with the consumer privacy laws of the States ("US Privacy Laws"). This Supplemental US Privacy Notice applies to residents of the States ("you" or "your").
For the purposes of this Section, the following categories of information are not Personal Information:
This Supplemental Privacy Notice provides the following information to residents of the States:
The categories below describe the Personal Information we collect about residents of the States and whether and how it is disclosed to third parties.
We collect Personal Information from the following sources:
A. Identifiers. Examples: name, handle, email address, phone number, city, birthday month, member identifier, and delivery details you provide for rewards. Purposes: to create and manage your account; to communicate with you about your account, memberships, rewards, and requests for information; to provide support in response to your communications with us; to send you updates about offers, events, and rewards that may be of interest to you, where you have opted in; to tailor your experience at our Website. Disclosure: this data may be disclosed to Processors, Participating Brands, and Affiliates. Retention: for as long as necessary to fulfill our legitimate business purposes.
B. Commercial Information. Examples: paid membership plan and billing status, reward redemptions, points, and tier history. Purposes: to provide your membership and rewards, to recognize and welcome you, and to provide you with customized Website content. Disclosure: this data may be disclosed to Processors, Participating Brands, and Affiliates. Retention: for as long as necessary to fulfill our legitimate business purposes.
C. Internet / Electronic Activity. Examples: information automatically collected from your browser, such as your browser type, pages viewed, features used, IP address, push subscription identifier or other unique identifier, the number of times you return, and emails we send that you open or click through to our Website. Purposes: to operate, secure, and improve our Website, customer service, and user experience. Disclosure: this data may be disclosed to Processors and Affiliates. Retention: for as long as necessary to fulfill our legitimate business purposes.
D. User Content. Examples: posts, comments, photos, videos, poll and prediction answers, RSVPs, check-ins, and onboarding answers. Purposes: to operate brand communities, moderate content, and personalize your experience. Disclosure: this data may be visible to other members and Participating Brands and may be disclosed to Processors. Retention: for as long as necessary to fulfill our legitimate business purposes.
E. Inferences. Examples: interests, preferences, and audience groupings derived from your profile and activity. Purposes: to recommend content and help brands send relevant offers. Disclosure: this data may be disclosed to Processors and Participating Brands. Retention: for as long as necessary to fulfill our legitimate business purposes.
We disclose Personal Information to the following categories of third parties:
Residents of the States may have the following rights under US Privacy Laws:
The Right to Access/Know. You have the right to request any or all of the following information relating to your Personal Information we have collected and disclosed in the last 12 months, upon verification of your identity:
You have the right to receive your Personal Information in a structured and commonly used format so that it can be transferred to another entity ("data portability").
The Right to Request Deletion. You have the right to request the deletion of Personal Information we have collected from you, subject to certain exceptions.
The Right to Opt Out of Personal Information Sales or Sharing. You have the right to opt-out of the sale or share of your Personal Information by a business.
Do Not Disclose My Sensitive Personal Information. You have the right to limit how your sensitive Personal Information is disclosed with third parties. We use account log-in credentials only to authenticate you and do not use or disclose sensitive Personal Information for any other purpose.
Right to Correct/Right to Rectification. In certain circumstances, you have the right to request correction of any inaccurate Personal Information. Upon verifying the validity of your request, we will use commercially reasonable efforts to correct your Personal Information as directed, taking into account the nature of your Personal Information and the purposes of maintaining your Personal Information.
If you are a resident of a State, you can submit a request to exercise your Personal Information rights under US Privacy Laws by contacting us (please see the "Contact Us" section below). To protect your privacy, we may need to authenticate your identity before we respond to your rights request. We will use commercially reasonable efforts to verify your identity for this purpose. Any information you provide to authenticate your identity will only be used to process your rights request. Please be aware that we do not accept or process rights requests through other means (e.g., via fax or social media).
We will respond to your rights request within 45 days, though in certain cases we may inform you that we will need up to another 45 days to act on your request. If we suspect fraudulent or malicious activity on or from your account, we will delay taking action on your request until we can appropriately verify your identity and the request as authentic. Also note that each of the rights are subject to certain exceptions. If you believe our response to your rights request is insufficient, you can appeal our decision by contacting us (please see the "Contact Us" section below) and we will inform you of our final decision within 45 days.
We reserve the right to decline to process, or charge a reasonable fee for, requests that are manifestly unfounded, excessive, or repetitive.
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this Privacy Policy. See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/.
According to CalOPPA we agree to the following:
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
(a) What personal information we have about you. If you make this request, we will return to you:
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
(b) To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
(c) To stop selling your personal information. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a "sale" under California law.
If you submit a request to stop selling your personal information, we will stop making such transfers. If you are a California resident, to opt-out of the sale of your personal information, send an email to raymond@jonasgroup.com.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances will we discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) by one of the following means:
By email: raymond@jonasgroup.com
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
The Website does not respond to "Do Not Track" signals. However, we limit Personal Information collection as outlined in this Policy, and we do not currently use advertising cookies or third-party analytics trackers.
Our Website may include social media sharing buttons and links to social media profiles to help you engage with BEP and the brands on our Website. Interaction with these features is subject to each platform's privacy policy.
By opting in to receive newsletters or updates from BEP or the brands you join, you consent to our sending you communications via email. You may unsubscribe at any time using the link provided in our emails or by contacting us (please see the "Contact Us" section below).
In the event of a data breach, BEP will take appropriate steps to mitigate harm and notify affected individuals as required by federal and state data breach notification laws. We are committed to transparency and will provide timely updates regarding any incidents affecting your personal information.
BEP reserves the right to modify this Policy as necessary to comply with legal requirements or to reflect our practices. Any changes will be effective upon posting the revised policy on our website. Continued use of the website constitutes acceptance of any updates to this Policy.
If you have any questions or wish to exercise your rights, please contact us at:
Brand Engage Pro Legal Team Email: raymond@jonasgroup.com
Last updated 10/18/2026.