Cancellation & Refund Policy — DRAFT

_This is a placeholder. Final policy pending legal review._

## 1. Subscription cancellation You may cancel your Brand Engage Pro subscription at any time via your account settings or by contacting support@memberengage.app.

Cancellation takes effect at the end of your current billing period. You will retain access to premium features until that date.

## 2. Refund eligibility Refunds are available within 30 days of a new subscription purchase if you have not substantially used the service.

Refunds are not available for past billing periods or for services already rendered. Points and rewards redeemed or earned under a subscription cannot be refunded.

## 3. Founder tier proration For Founder Tier members: if you downgrade during a billing period, any unused days will be prorated at the monthly rate and credited toward your next billing cycle, subject to review by the support team.

## 4. Contact To request a refund or to discuss your cancellation, please email support@memberengage.app with your account email and the reason for your request.

Disputes or escalations may be sent to legal@memberengage.app.